Home / F.A.Q. (General)
What is the standard turnaround time?
Turnaround time-also known as production turnaround time-varies by product, ranging from one to ten business days. Same-day production turnaround time is also available for some products. You should check the turnaround option for the specific product that interests you. In addition, you should check our site to ensure that your turnaround time will not be impacted by an upcoming holiday.

Turnaround time for your print job begins once your order has been placed and your print-ready files have been uploaded, attached and approved. If you ordered a proof, your turnaround begins when we receive approval for your proof.

If your job or proof is approved by 3:30 p.m. EST, turnaround time begins that business day. For example, a job for three-day turnaround that you approved by 3:30 p.m. EST Tuesday will be shipped out to you by end of business Friday.


What shipping methods do we offer?
Fed Ex shipping is available during the check out process.


Can large quantity orders be split?
If 5,000 flyers are ordered we can't split the orders between 2 orders for the same cost. You would have to place a order for each quantity.


Do you ever ship jobs early?
We aim to ship orders on the due date since this approach helps us provide you with the lowest overall prices. As a result, we encourage you to specify a faster turnaround time if you need your job earlier.


When can I pick-up my order?
Orders will be ready for pick-up at the end of business day on the target due date. Please note that turnaround time for your print job begins calculating once your order has been placed and your print-ready files have been uploaded, attached and approved. If you ordered a proof, your turnaround begins when we receive approval for your proof. If your job or proof is approved by 3:30 p.m. EST, turnaround time begins that business day.

Pick up is available at our facility in Troy, MI Monday through Friday, 12:00 A.M.- 5:30 P.M. except holidays. Call to schedule a pick up time if you are not able to comply with these times.

Please note that our production facilities are closed Saturdays, Sundays and Holidays. As a result, these days are not considered when calculating turnaround time.