Home / F.A.Q. Custom Design
What is Express Layouts' standard turnaround time for custom design jobs?
Standard turnaround time for most custom design jobs is 2-3 business days. Which means you will receive your first proof in 2-3 business days. Allow an additional business day for processing orders made via email or by phone. Turnaround time starts when payment and all information have been received.
What is Express Layouts' standard turnaround time for logos and illustrations?
Standard turnaround time for most logos and iluustrations is 5-7 business days. Which means you will receive your first proof in 5-7 business days. Edit request will be made available in 2 business days. Allow an additional business day for processing orders made via email or by phone. Turnaround time starts when payment and all information have been received.


How many pictures can I submit with my design?

You can upload up to 2 images for most custom designs. Additional images may incur additional fees.


Can I add pictures after the Design Stage has started?

Yes, there is a fee of $35 per picture added after the Design Stage has started.

Does the design price include stock art/photos?
No, the design price is our fee to design the art work. Any additional assets (stock art, photography, etc)  will be billed to the client.


How many proofs will I receive?
Pricing for custom designs include sending out the Proof three (3) times, allowing two (2) rounds of changes. After the second round of changes, additional changes will be billed at $45 per hour.

Can I add additional information after I get my proof?
All information must be provided before the Design Stage will start. Any information given after the Design Stage has started will incur additional design fees. Information should be proof read prior to submission.


How long does it take to get a proof after I submit changes?
Changes sent through our web site will be delivered by close of business the following business day.  Changes for Logos and "Special Projects" will be delivered in 2-3 business days.
Do not send via email or text messaging we will not get them.


Do you proof read my order submission?
No we do not proof read the information you provide! Please be aware that we are NOT responsible for your information, misspellings, typos, or exclusions of pertinent information.
 
 
How do I Approve my design proofs?
There are two ways to approve your designs proofs. The first method is as follows:
  1. Login to our site using your email address and password.
  2. Click on the Order History link.
  3. Find your job in the Order History listing.
  4. Click the Design Manager link.
  5. Click the proof that you wish to approve.
  6. Click the approve button that pops up under the proof.
  7. Click agree to the pop up that explains the Approval rules.
The second method is as follows:
  1. Open the Proofing email that was sent to you.
  2. Click the Mobile Proofing link.
  3. Click the Approve Button.
  4. Click agree to the pop up that explains the Approval rules.
We will not move forward with Approval unless you approve the design in this manner. Email or Verbal approvals will be discarded.